Frequently Asked Questions
Everything you need to know about your Eufy experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for smart home devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund within 30 days of delivery.
Do Eufy products come with a warranty?
Yes, most Eufy products include a 12 to 24-month limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I contact technical support for my security camera?
You can reach our dedicated support team via live chat on our website, by emailing support@eufy.com, or by calling our toll-free hotline during business hours.
Are there any subscription fees for Eufy video storage?
Unlike many competitors, most Eufy Security products offer local storage options with no monthly subscription fees, though optional cloud storage plans are available if you prefer.